The primary responsibility of the Family Law Program Assistant is to assist the Family Law Program Manager in the day-to-day workflow and delivery of pro bono legal services to low-income individuals in Clark County in accordance with Clark County Volunteer Lawyers Program’s (CCVLP’s) mission, CCVLP’s policies and procedures, and the Washington Rules of Professional Responsibility.

The Family Law Program Assistant works primarily in-person (ensuring an in-office presence during walk-in hours), though occasional remote work may be approved.

The Program Assistant reports to the Family Law Program Manager, but also works closely with the Co-Executive Director of Family Law & Survivor Support.

Funding for this position currently limits it to 20 hrs/week. If additional ongoing funding becomes available, the number of hours permitted each week, or the hours expected of the Program Assistant each week, may increase. Any increase in hours will be accompanied by a conversation with the Family Law Program Manager and approval by the Co-Executive Director of Family Law & Survivor Support.  The Program Assistant will be provided a Position Change letter reflecting any change to hours or scope of position.

RESPONSIBILITIES

Day-to-day responsibilities may change based on the needs of the program, its clients, volunteers and staffing. The primary individual responsible for the duties described herein may also change, alternate, or be delegated by the Family Law Program Manager.

The specific expectations (including instructions, turnaround timelines, and case prioritization methods) can be found in the Family Law Program training manual.  The Program Assistant will not only assist in maintaining the manual, but no changes will be made to it without notifying them.

The following is a general overview of the daily or weekly expectations of the Family Law Program Assistant, acknowledging many of these duties are either shared with or led by the Family Law Program Manager.

• Communicating with individuals seeking services to: determine eligibility, arrange for services, follow up on services received, provide available information and resources.
• Directly delivering services to clients through CCVLP’s programming or facilitating access through intentional collaboration and warm hand-offs with external programs.
• Ensure language access for family law clients at all steps of their engagement with CCVLP, its staff and volunteers.
• Completing intakes with clients and maintaining legal files and records using CCVLP case management system.
• Arranging client appointments, including scheduling, providing necessary client information required for attorney preparation, following up on services provided to clients or conveying additional client questions to the attorney.
• Communicating with the local bench and/or clerk’s office to identify issues and work collaboratively with each to solve common obstacles faced by individuals served in Family Law.
• Monitoring and/or participating in local and statewide conversations or taskforce work about the needs of the clients served by the Family Law Program.
• Collaborating with the Survivor Support Program to ensure continuity of services, case transfers, and monitoring of capacity for family law matters.
• Supporting other non-attorney staff, interns, or volunteers who may work within the Family Law program in the future.
• Maintaining a professional working relationship with clients, co-workers, volunteers and the community at large.
• Being present in the office to greet and assist CCVLP clients, both scheduled and ‘walk-in.’
• Working collaboratively with other office staff to ensure walk-in clients are assisted in a timely manner.